Privacy Policy

1. Introduction

tk996 ("we", "us", or "our") operates the online gaming and sports betting platform accessible at https://tk996.bet. This Privacy Policy governs the collection, processing, storage, and disclosure of personal information submitted by users ("you" or "your") when accessing or using our services in Bangladesh.

By registering an account on tk996, making a deposit, placing a bet, or otherwise interacting with our platform, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

We are committed to maintaining the highest standards of data security and user privacy. This document outlines our obligations to you and your rights regarding the personal information you entrust to us when playing cricket betting, slots, live casino games, and other entertainment on the tk996 platform.

2. Information We Collect

To provide a safe, fair, and compliant gaming environment, tk996 collects certain categories of personal data when you register and use our platform. The types of information we may collect include:

• Identity information: Full name, date of birth, nationality, and government-issued ID details required for account verification and KYC compliance.
• Contact details: Email address, mobile phone number, and residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: Deposit and withdrawal history, payment method identifiers (e.g., bKash mobile number, Nagad wallet ID, Rocket account), and transaction amounts in BDT.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and access logs.
• Gaming activity data: Game history, betting amounts, wagering records, session durations, and responsible gaming interactions such as deposit limits or self-exclusion requests.

We collect only the minimum data necessary for the purposes stated in this policy. Providing inaccurate or false information during registration is a violation of our Terms & Conditions and may result in account suspension.

3. How We Use Your Information

tk996 uses the personal data we collect for the following legitimate purposes:

• Account management: To create, verify, maintain, and secure your tk996 account — including identity verification required under our responsible gaming commitments.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods available to Bangladeshi players.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 support team.
• Responsible gaming compliance: To monitor gambling behavior, enforce deposit limits and session controls, and identify users who may need support under our responsible gaming framework.
• Legal obligations: To comply with applicable laws, regulations, and lawful requests from authorized government bodies, courts, or law enforcement agencies in Bangladesh.
• Platform improvement: To analyze usage patterns, detect fraud, strengthen security measures, and enhance the overall gaming experience for users across Bangladesh.

4. Payment Data and Financial Information

tk996 handles payment-related personal data with a particularly high level of care. When you transact using bKash, Nagad, Rocket, or other payment methods, the relevant mobile account number or card identifiers are used solely to process your requested transaction. We do not store full card numbers on our servers. All financial data is processed through encrypted channels and is subject to strict access controls within our organization.

Transaction records — including deposit confirmations, withdrawal receipts, and gaming account balances — are retained for a period consistent with our legal and regulatory obligations. You may request a summary of your transaction history by contacting our support team.

5. Cookies and Tracking Technologies

tk996 uses cookies and similar tracking technologies to enhance your browsing and gaming experience on our platform. Cookies are small text files stored on your device that help us recognize returning users, maintain session state during gameplay, remember your language and regional preferences, and analyze platform performance metrics.

You may manage or disable non-essential cookies through your browser settings. Please be aware that disabling cookies may limit certain features of the platform, including maintaining your login session and accessing personalized game recommendations. Strictly necessary cookies required for the platform to function cannot be disabled without significantly impairing your user experience on tk996.

6. Disclosure of Your Information

tk996 does not sell, rent, or trade your personal data to unaffiliated third parties. We may share your information only in the following strictly limited circumstances:

• Service providers: Trusted third-party vendors (e.g., payment processors, fraud detection services, KYC verification partners) engaged under strict confidentiality agreements who assist in delivering our platform services.
• Legal authorities: Government agencies, law enforcement bodies, or courts in Bangladesh when required by applicable law or a valid legal order, including requests related to anti-money laundering (AML) investigations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to the same privacy protections outlined in this policy.

In all cases of disclosure, tk996 takes reasonable steps to ensure that the receiving party handles your personal data in a manner consistent with this Privacy Policy and applicable data protection principles.

7. Data Retention

tk996 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes described in this policy. Specifically, account-related identity and transaction data are retained for a minimum period required to meet our legal, regulatory, and anti-fraud obligations, which in some circumstances may extend to several years following account closure.

When personal data is no longer required, we apply secure deletion or anonymization procedures to ensure it cannot be recovered or reconstructed. You may request information about the specific retention period applicable to your account by contacting our privacy team.

8. Data Security

tk996 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, access-control policies restricting staff data access on a need-to-know basis, secure server environments with regular security auditing, and anomaly detection systems to identify and respond to suspicious account activity in real time.

While we maintain robust security practices, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or interests, tk996 will notify affected users and take prompt remedial action in accordance with applicable obligations. We strongly encourage users to choose strong, unique passwords and enable any available two-factor authentication on their tk996 account.

9. Your Privacy Rights

As a user of tk996, you have the following rights in relation to your personal data held by us. To exercise any of these rights, please contact our support team using the contact details provided at the end of this policy:

• Right of access: You may request a copy of the personal data we hold about you, including what categories of data we process and for what purpose.
• Right to rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: Subject to our legal and regulatory retention obligations, you may request the deletion of personal data that is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, for example while a rectification request is being reviewed.
• Right to object: You may object to the processing of your data for direct marketing purposes, and we will cease such processing upon receiving your objection.

We will respond to all verified privacy rights requests within a reasonable timeframe. Note that certain rights may be subject to limitations or conditions where required by applicable law — for example, we may be unable to delete transaction records within a legally mandated retention period.

10. Age Restriction

tk996 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account, make a deposit, or engage in any betting or gaming activity on tk996.

If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that information and close the associated account. Parents or guardians who believe a minor has accessed or registered on tk996 are encouraged to contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

tk996 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or operational needs. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the tk996 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you remain informed about how we protect your data.